Training Programs

Delivering Difficult Feedback to Increase Performance

To be a successful leader in today's rapidly changing environment, the role of a manager becomes that of a coach, counselor, facilitator, and mentor in guiding and developing employees. Some employees desire to learn and grow. They recognize the need to change and will adapt to a supervisor's or manager's feedback quickly. Other employees are not easily coached to successfully perform in today's environment. This program is dedicated to providing supervisors and managers with the tools and skills they will need to coach both top performing employees, as well as employees who have significant room for improvement.

This workshop will provide ideas and techniques you can use to create a motivational environment, bringing out the best in your employees, and helping you to build a winning team. Emphasis will be placed on effectively dealing with the most challenging employees, enabling them to learn and change behaviors that do not contribute to the organization's success.

Objective:

To develop skills to create a motivating environment and provide employees with feedback that develops their full potential and empowers them to excel and make positive contributions to the organization.

Key Topics:

• The characteristics of great coaches and counselors
• Appropriately identifying behaviors, not attitudes, requiring coaching
• Measuring behavior using objective standards
• Giving and receiving feedback
• Making feedback specific
• Effectively handling performance problems
• Dealing with difficult employees
• Practice using a coaching model to correct performance problems